Technical Service for Coffee Machines
Suvacor limited provides 24/7 technical support country-wide in Tanzania and Zanzibar to keep your coffee operations running smoothly. Equipment can be serviced at one of our technical service centres or directly at your site. For any technical issues, contact our service coordinators at the Technical Service Centre.
Rapid Response Technicians
Our Rapid Response Technicians (RRTs) are qualified coffee and technical field experts. They conduct regular Quality Control Audits on coffee bars and machines to ensure customers are maximising the potential of their equipment.
RRTs provide on-site operational guidance and training, and compile consolidated audit reports with an overall performance score — giving customers a transparent, measurable view of how their coffee operations perform each month. Corrective actions can be taken promptly, helping customers consistently deliver premium quality coffee and meet current market standards.
Service Hotline
Dar Es Salaam
Phone: +255 688 – 90 90 90
dar@suvacor.com
Zanzibar
Phone: +255 769 – 949 498
znz@suvacor.com
Warranty, Service, Spares & Accessories
New Coffee Machines & Coffee Beans Grinders
Equipment Warranty
All our equipment comes with a warranty. Brand new Coffee Machines and Grinders for commercial applications come with an RTB (Return to Base) 12 months parts warranty from installation. Wear & Tear Parts i.e. Gaskets, O-Rings, Capsule drawers, buttons, display, and the like, as well as machine parts affected/damaged by electrical faults/fluctuation, hard water (limescale) and improper equipment operation are excluded from the Warranty. Spare parts to be purchased from Suvacor at a price valid at time of purchase. The Warranty stays only intact if the Coffee Machine and Grinder has been serviced by Suvacor Technicians and with spare parts from Suvacor exclusively, with service prescribed at the time intervals by Suvacor. Accessories and any other equipment we sell only come with a warranty as dictated by the manufacturer.
Coffee Machine Service & Maintenance
The Machine shall be serviced by Suvacor only to keep the warranty intact. The maintenance schedule is once-monthly for the regular basic service which includes descaling, cleaning, and checkup. The regular basic service package is TZS 115,000 excl. VAT monthly for each equipment, including cleaning and descaling materials, plus transport to and from the property back to Suvacor.
Service on request is TZS 38,000 excl. VAT for each working hour plus spares plus travel/accommodation if required. Your equipment will be serviced with original Cafiza® and Diversey® products by our accredited technicians.
Spare Parts to be obtained from Suvacor only and Suvacor shall apply a 15% discount on spare parts. Please refer to valid spare part lists.